Most orders are shipped within 1-3 business days. We do not ship on major holidays in alignment with USPS. Below are a list of holidays we will not be operating on: 

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

 

GWQ cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc. 

We currently ship via USPS. Orders over $300 will be shipped for free. Orders placed during regular business hours will be processed and shipped within 3 days, orders may be delayed if your order requires extra verification. 

Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated.

Yes, GWQ welcomes exchanges, however, GWQ is not financially responsible for shipping charges on returns. Please contact customer service via email at orders@gwqfashion.com to receive return information. 

Be sure to obtain a tracking number, as we are not responsible for lost packages while in-transit to our facilities. 

Any sale or discounted items are final sale and not eligible for return or exchange. 

PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit. 

We will process your return within 3-5 business days of receiving it. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.